Terms and Conditions of Sale
Article 1 – General Provisions – Scope of Application
1.1 These Terms and Conditions of Sale (“TCS”) define the rights and obligations of the parties in the context of online sales of products offered by Use Veloura through its e-commerce website.
1.2 Any order placed on the website implies full and unconditional acceptance of these TCS, which are governed by Irish law and applicable EU legislation. These TCS form an integral part of the contract between the customer and Use Veloura.
1.3 These TCS apply to all orders placed by individuals aged 18 or over acting as consumers (i.e., for purposes outside their trade, business, craft, or profession). The customer confirms that they have full legal capacity to enter into the contract and that all information provided is accurate.
1.4 Exclusion – These TCS do not apply to professional buyers, whether individuals or legal entities, acting within the scope of their commercial, industrial, craft, liberal, or agricultural activities. Professionals should contact Use Veloura directly for business orders.
1.5 The version of the TCS applicable is the one in force at the date of payment (or the first payment in case of instalments). Use Veloura reserves the right to amend these TCS at any time by publishing a new version on its website.
Article 2 – Formation of the Online Contract
2.1 Order Process – To purchase products, the customer selects items and adds them to the shopping cart. The order summary will show selected products, prices, delivery options, and shipping costs.
The customer must review and confirm the order and accept these TCS before proceeding to payment.
2.2 Order Confirmation – Once the order is validated and payment completed, the customer will receive an email confirmation containing:
- The order summary and number
- Product details, prices, and delivery terms
- A copy of these TCS in PDF format
- Information on the right of withdrawal
If no confirmation is received, the customer should contact Use Veloura customer service.
2.3 Order Refusal – Use Veloura reserves the right to refuse any order for legitimate reasons, including:
- Breach of these TCS
- Abnormal order quantities for a consumer
- Non-payment of a previous order
- Suspicion of fraud
Article 3 – Product Information and Availability
3.1 Product Descriptions – Product details and prices are displayed on the website. While Use Veloura takes reasonable care to ensure accuracy, it is not liable for minor errors or variations. Images are illustrative and not contractually binding.
3.2 Availability – Products are offered subject to availability. If an item becomes unavailable after ordering, Use Veloura will inform the customer promptly and issue a refund for that item. Other ordered products will be delivered as normal.
Article 4 – Prices
4.1 Prices are displayed in euros (€) and include Irish VAT where applicable. Shipping costs are shown separately before order confirmation.
4.2 For deliveries outside the EU, prices are shown excluding VAT and customs duties. The customer is responsible for paying any applicable import taxes or duties.
4.3 Use Veloura may change product prices at any time; however, the applicable price is the one displayed at the time of order confirmation.
Article 5 – Payment
5.1 Payment Due – Orders must be paid in full at the time of confirmation unless otherwise agreed in writing.
5.2 Accepted Payment Methods – Use Veloura accepts major credit and debit cards (Visa, MasterCard, American Express), PayPal, and promotional vouchers. Payments are processed via a secure, encrypted gateway.
5.3 Fraud Prevention – Use Veloura may request proof of identity or address to verify an order. Orders will only be processed once verification is complete.
Article 6 – Delivery and Customs Clearance
6.1 Delivery Terms – Delivery options, timelines, and costs are displayed before checkout. The customer is responsible for providing accurate delivery details.
6.2 Customs Duties – For orders outside the EU, the customer acts as the importer and must handle customs clearance and pay any applicable duties or taxes.
6.3 Receipt of Goods – Customers must inspect goods upon delivery and notify Use Veloura within 3 working days of any defects or errors.
Article 7 – Right of Withdrawal (Cooling-Off Period)
7.1 Under EU consumer law, customers have 14 calendar days from the day after receiving the order to withdraw without giving any reason.
7.2 Exclusions apply for personalised goods, perishable products, or items unsealed after delivery for hygiene reasons.
7.3 To exercise the right of withdrawal, the customer must notify Use Veloura by email and return the goods in original condition and packaging at their own expense. Refunds will be issued within 14 days of receiving the returned goods.
Article 8 – Warranties
8.1 Customers benefit from the statutory rights under Irish and EU law, including the Consumer Rights Act 2022 and Sale of Goods legislation, covering defects and lack of conformity.
8.2 Some products may carry a manufacturer’s warranty in addition to statutory rights.
Article 9 – Personal Data Protection
Use Veloura collects and processes customer data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. Data is used for order processing, customer service, and legal compliance.
Customers have rights of access, rectification, deletion, and objection to processing by contacting:
📧 contact@useveloura.com
Article 10 – Intellectual Property
All trademarks, logos, images, and content on the website remain the property of Use Veloura or its licensors. No intellectual property rights are transferred to the customer.
Article 11 – Force Majeure
Use Veloura is not liable for failure to fulfil obligations caused by events beyond its reasonable control.
Article 12 – Limitation of Liability
Use Veloura is not responsible for damages resulting from misuse, unauthorised alterations, or abnormal use of the products.
Article 13 – Account Suspension or Termination
Use Veloura may suspend or close a customer account in case of breach of these TCS or applicable law.
Article 14 – Governing Law and Dispute Resolution
These TCS are governed by Irish law. Disputes may be submitted to the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.