Terms and Conditions of Sale

Article 1 – General Provisions – Scope of Application

1.1 The General Terms and Conditions of Sale (“GTCS”) determine the guidelines and obligations of the parties involved in our online sales of Products offered by UseVeloura.

1.2 All orders placed on our website are subject to these conditions, which are governed by French law. These General Terms and Conditions are an integral part of the contract between the customer and the company in question. They are fully transparent to the Customer, who declares to have read and accepted them, without restriction or reservation, before placing an order.

1.3 These General Terms and Conditions of Sale apply to all present Terms and Conditions and govern purchases made by consumers. The customer certifies that they are over 18 years of age and do not engage in any commercial, industrial, artisanal, liberal, or agricultural activity. The customer must have the full legal capacity to place an order and ensure that all information provided is correct concerning their identity.

1.4 EXCLUSION:
The application of these General Terms and Conditions of Sale is expressly excluded for any professional, legal, or public entity, whether for our own purposes or any commercial, industrial, artisanal, liberal, or agricultural activity, even if acting under a trade name or professional capacity. Professionals wishing to place an order with UseVeloura must first contact the company directly.

1.5 In accordance with the provisions of the General Terms and Conditions of Sale (T&Cs), each order is subject to full payment (or to the first installment in the case of payment in several installments) at the time of purchase. UseVeloura reserves the right to amend these General Terms and Conditions at any time by publishing a new version on its website. These General Terms and Conditions can be consulted at any time on UseVeloura’s website.

Article 2 – CONCLUSION OF THE ONLINE CONTRACT

2.1. Order Process

To purchase products from our website, the customer must select each product and add it to the shopping cart. The selection is confirmed by clicking the confirmation button, which adds the items to the cart to proceed with the order (“first click”).

The next step redirects the customer to the checkout page, where a summary of the selected products, their respective prices, terms and conditions, and shipping costs is displayed. The customer is able to review and, if necessary, correct the contents of the cart before validating the order.

The customer must carefully read these General Terms and Conditions before confirming the order. The order is validated after the review of the order and acceptance of the GTCS (“second click”), at which point the customer acknowledges that this second click implies payment.

The customer is then redirected to the payment page, where they can select among the various available payment methods and proceed to payment. After validation and payment, the customer will receive an order confirmation email from UseVeloura, confirming that the transaction has been successfully recorded.

The email will include a PDF document summarizing the order, including:

• a recap of selected products, prices, conditions, and delivery charges;
• precise identification of UseVeloura and its business activity;
• the order number;
• applicable terms and return policy;
• a copy of these Terms and Conditions in PDF format.

If the customer does not receive this confirmation email, they are advised to contact UseVeloura through the contact form available on the website.

The customer will receive an electronic acknowledgment of purchase and shipping information once the order is processed. We recommend that the customer keep the confirmation email and purchase receipt, which serve as contractual proof of sale.

2.2. Cases of Order Refusal by UseVeloura

UseVeloura reserves the right to refuse any order for legitimate reasons, including but not limited to:

• Orders not compliant with the General Terms and Conditions of Sale;
• Quantities ordered that do not correspond to normal consumer use;
• Non-payment of a previous order or ongoing dispute related to a prior order;
• Suspected fraud on the order (supported by consistent evidence).

Article 3 – PRODUCT SPECIFICATIONS AND AVAILABILITY

3.1 Product Specifications

The essential characteristics of our products and their respective prices are available to our Customers on the Sole Trader’s (L’Entreprise Individuelle’s) official website, together with information on how to use the products.

Although the Sole Trader makes every reasonable effort to ensure that all information provided on the website is accurate and up to date, minor variations may occur. All product descriptions, technical data, and related materials are provided for information purposes only. Consequently, the Sole Trader cannot be held liable for any inadvertent errors, omissions, or typographical mistakes in product listings.

Product specifications are presented in detail and in English. Illustrations, videos, or photographs displayed on the website are for illustrative purposes only and shall not be deemed to have contractual value. The validity of a product offer, including its price, is confirmed only as displayed on the Sole Trader’s website at the time the order is placed.

In compliance with the Consumer Rights Act 2022, the Sole Trader guarantees that all products conform to their descriptions, are of satisfactory quality, and are fit for the purposes for which goods of that kind are commonly supplied.

3.2 Product Availability

Products offered for sale are subject to availability from our suppliers. Availability is normally indicated on each product’s specific web page.

The Sole Trader does not reserve stock (except in the case of specific products confirmed by pre-order), does not bundle unrelated items, and cannot guarantee continuous product availability.

If a product becomes unavailable after the Customer’s order has been confirmed, the Sole Trader will promptly notify the Customer by email. In such a case, the order will be automatically cancelled, and the Customer will receive either:

• A full refund of the unavailable item, or
• A replacement product of equivalent value, if expressly accepted by the Customer.

If other products have been ordered and remain available, they will continue to be delivered as normal.

The Customer’s statutory rights under Irish law remain unaffected.

 

Article 4 – PRODUCT PRICES

4.1 Reference Prices Displayed on the Website

The reference price of the Products offered on the website corresponds to the price recommended by the brand, manufacturer, or their official representative.
If no such reference price is available, a benchmark price will be determined based on the average retail prices at which the Product is typically sold by other retailers.
This reference price is updated whenever the brand, manufacturer, or official representative communicates a new recommended retail price, or when there is a market adjustment in standard retail prices.

4.2 Modification of Prices Displayed on the Website

Product prices are listed on the individual product description pages. Prices are displayed exclusive of VAT, customs duties, and delivery charges, unless otherwise indicated.
The Sole Trader reserves the right to amend product prices at any time, in accordance with applicable Irish and EU legislation.

Products ordered will be invoiced at the price displayed on the website at the time of order confirmation.

4.3 Product Prices and Importation

As many products are imported from outside the European Union at the customer’s request, prices shown on the website are expressed in euros (EUR), exclusive of VAT and customs duties, unless stated otherwise.
These prices are clearly indicated on the product description pages and on the order summary page, and they do not include any shipping, packaging, or insurance costs.

The prices of the Products do not include Irish VAT, import VAT, customs duties, or import processing fees, all of which are payable separately by the Customer, who acts as the importer of record for the goods.

Delivery, packaging, transportation, and insurance fees are also not included in the listed product price and will be calculated and displayed during the checkout process.

4.4 Tax Obligations

The Customer is solely responsible for declaring and paying import VAT and customs duties upon importation of the Product into Ireland (or the destination country).
The Irish Revenue Commissioners may require the Customer to pay import VAT and other applicable duties before delivery is completed.

As these taxes are not collected by the Sole Trader, the Sole Trader cannot be held responsible for refunding them under any circumstances.

For all products shipped outside the European Union, or to jurisdictions with specific tax regimes, the total price will automatically be calculated exclusive of VAT on the invoice.
Customs duties, local taxes, import fees, or state levies may apply depending on the destination.

The Sole Trader has no control over these charges or their applicable rates. These costs are borne entirely by the Customer, who is responsible for ensuring compliance with local tax and customs regulations.
Customers are therefore strongly advised to check with their local customs authorities before placing an order.

Article 5 – PAYMENT OF THE PRODUCT PRICE

5.1 Payment Deadline

Full payment for the order must be made immediately upon order confirmation.

In certain exceptional cases, the Sole Trader may, at their sole discretion, agree to alternative payment arrangements based on the total order value and the existing relationship with the Customer. However, the Sole Trader is under no obligation to grant deferred or partial payment terms.

In the event that the Customer wishes to request such an arrangement, they may contact our customer service team directly at info@elegantelumiere.com before placing the order.

5.2 Payment Methods

Customers may choose from the following secure payment methods when placing an order:

(a) Credit or Debit Card Payment

Accepted cards include Visa, MasterCard, American Express, and Maestro, issued by banks within Ireland or internationally.

By submitting payment information, the Customer confirms that they are legally authorised to use the chosen payment card. The Customer expressly acknowledges that once payment has been authorised, the transaction is irrevocable, and the submission of card details constitutes express consent for the Sole Trader to debit the total amount corresponding to the Products ordered.

Payment is charged at the time the order is confirmed.

All card payments are processed through a secure encrypted payment platform using SSL (Secure Socket Layer) technology to protect the confidentiality of transmitted data.

(b) PayPal Payment

Payments may also be made via PayPal, subject to a maximum order limit of €1,000.

By using this method, the Customer agrees to comply with PayPal’s Terms and Conditions, available on its official website.

(c) Gift Vouchers and Promotional Codes

Gift vouchers and/or promotional codes issued by the Sole Trader may be used to pay all or part of the order value, in accordance with the specific terms of use stated on each voucher or code.

Any attempt to use fraudulent or expired vouchers or codes will result in the automatic cancellation of the order without notice.

(d) Payment Verification and Security Checks

In the event that payment authorisation is refused by a financial institution or payment processor, or in the case of non-payment, the Sole Trader reserves the right to suspend or cancel the order immediately.

The Sole Trader may, at its discretion, temporarily suspend certain payment methods — for example, if a payment service provider discontinues its service or in the event of an ongoing dispute with the Customer.

To prevent fraudulent transactions and ensure secure payments, the Sole Trader may implement an Order Verification Procedure. As part of this procedure, the Customer may be asked to provide proof of identity and/or a copy of the payment card used (with sensitive data concealed for security).

The Customer will be informed by email of any such verification request. The order will be processed and validated only after successful completion of this verification step.

Article 6 – DELIVERY – CUSTOMS CLEARANCE – RECEIPT

6.1 Delivery

Before confirming an order, the Sole Trader provides the Customer with clear information regarding the available delivery methods, estimated delivery times, and the corresponding delivery charges. Delivery options and associated costs are communicated individually to the Customer prior to order confirmation.

The Sole Trader will make every reasonable effort to ensure that the Product(s) are delivered within the estimated time frame. In the event of delay or logistical difficulty, the Sole Trader undertakes to inform the Customer promptly and to arrange an appropriate solution (such as alternative delivery, replacement, or refund).

All shipping and delivery costs—including air, sea, or postal transport—are borne entirely by the Customer (“Delivery Costs”). These delivery costs are not included in the product price displayed on the website at the time of order placement.

Additional taxes or import duties may also apply and are not included in the delivery price quoted. Such charges are the sole responsibility of the Customer, acting as the importer of record.

Unless otherwise stated or requested by the Customer, delivery will be carried out using the method selected at checkout. In the event of loss, misdelivery, or incomplete delivery, the Customer must contact the Sole Trader to obtain tracking information and initiate a claim.

It is the Customer’s responsibility to ensure that all delivery information provided (such as name, address, and contact details) is complete and accurate. The Sole Trader cannot be held liable for delivery errors or delays caused by incorrect or incomplete information provided by the Customer.

6.2 Customs Clearance

By purchasing a Product from outside the European Union, the Customer acknowledges and accepts that they act as the importer of record and are therefore responsible for complying with all applicable Irish customs laws and tax obligations.

The Sole Trader will assist, where possible, in facilitating customs clearance in cooperation with logistics partners and local suppliers, but the Customer remains legally responsible for import declaration, duty payment, and the provision of any required information to the Irish Revenue Commissioners.

Depending on the value of the order (for example, products valued above €150), import VAT or customs duties may be due. If any overpayment or double payment occurs, the Customer may apply directly to Irish Revenue for a refund, in accordance with applicable customs regulations.

The Sole Trader cannot be held liable for delays, additional costs, or confiscation resulting from the Customer’s failure to provide correct or complete customs information.

6.3 Receipt of Goods

Upon delivery, the Customer must inspect the Product(s) to ensure that they are complete, undamaged, and in conformity with the order.

If any damage, missing items, or other irregularities are observed, the Customer must notify the Sole Trader’s Customer Service Department in writing within three (3) working days (excluding weekends and public holidays) from the date of receipt.

Claims submitted after this period may not be accepted, in accordance with Irish consumer regulations.

If damage or loss is confirmed, the Sole Trader will offer one of the following remedies, depending on the circumstances:

• Replacement of the defective or missing product;
• Refund of the affected item(s); or
• Credit note for future use.

The Customer’s statutory rights under the Consumer Rights Act 2022 remain fully unaffected.

Article 7 – RIGHT OF WITHDRAWAL

7.1 Principle and Timeframe

The Customer has the legal right to withdraw from the purchase contract within fourteen (14) calendar days from the date on which they (or a third party designated by them, other than the carrier) take physical possession of the Product.

In the case of an order including multiple Products delivered separately, the 14-day period begins on the day the Customer receives the last Product.

If the right of withdrawal is exercised within this period, the Sole Trader shall reimburse all payments received from the Customer, including the standard delivery costs, subject to the conditions set out below.

7.2 Exceptions to the Right of Withdrawal

In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, the right of withdrawal does not apply to the following types of contracts:

• The supply of goods or services whose prices depend on financial market fluctuations beyond the trader’s control;
• The supply of goods made to the consumer’s specifications or clearly personalised;
• Goods which are liable to deteriorate or expire rapidly;
• Goods which have been unsealed by the consumer after delivery and cannot be returned for health or hygiene reasons;
• Goods which, after delivery, are inseparably mixed with other items;
• The supply of alcoholic beverages whose price was agreed at the time of the contract but whose value depends on market fluctuations;
• The provision of urgent repairs or maintenance services expressly requested by the consumer;
• The supply of audio or video recordings or computer software that have been unsealed by the consumer after delivery;
• The supply of newspapers, periodicals, or magazines (excluding subscription contracts);
• Contracts concluded at a public auction.

7.3 Exercising the Right of Withdrawal

To exercise their right of withdrawal, the Customer must notify the Sole Trader of their decision to cancel the contract by means of a clear, written statement (for example, by email or post). The Customer may use the standard withdrawal form provided below, but this is not mandatory.

Model Withdrawal Form:

Return of Goods

After notifying the Sole Trader of the decision to withdraw, the Customer has 14 days to return the Product(s) in their original packaging, at their own expense and responsibility, to the address provided by the Sole Trader.

Returned Products must be in their original, complete, and resalable condition (including packaging, accessories, manuals, etc.).

Products that are damaged, used, incomplete, soiled, or unsealed (when hygiene is a concern) will not be eligible for a refund. In such cases, the Sole Trader may deduct a reasonable depreciation charge from the refund amount.

Refund Terms

If the withdrawal is exercised correctly, the Sole Trader will reimburse the Customer within 14 days from receipt of the withdrawal notice, or, if later, upon receipt and inspection of the returned Product(s).

Refunds will be made using the same payment method used by the Customer for the original purchase, unless otherwise agreed.

If the purchase was made using a gift voucher or promotional code, the refund will be issued in the form of a new voucher or code of equivalent value.

No fees shall be charged to the Customer for such reimbursement.

Article 8 – WARRANTIES

8.1 Statutory Legal Warranties

The Sole Trader is legally responsible for ensuring that all Products sold are in conformity with the contract and free from defects, in accordance with Part 3 of the Consumer Rights Act 2022 and other applicable consumer protection legislation.

Under Irish and EU consumer law, the Customer benefits from the following statutory warranties:

• The Product must be as described, fit for purpose, and of satisfactory quality.
• The Customer is entitled to have any lack of conformity remedied free of charge by repair or replacement, within a reasonable period and without significant inconvenience.
• If repair or replacement is impossible, disproportionate, or not carried out within a reasonable time, the Customer may request an appropriate price reduction or a refund.

These rights apply for a minimum of two (2) years from the date the Customer receives the Product.
If the defect becomes apparent within the first 12 months, it is presumed to have existed at the time of delivery, unless proven otherwise.

These statutory rights apply automatically and cannot be excluded or limited by any contractual term.

8.2 Hidden Defects (Latent Defects)

In addition to the above, if a Product is found to have a hidden defect that makes it unfit for its intended use or significantly reduces its usability, the Customer may be entitled to claim a repair, replacement, or refund, in line with Irish contract and tort law principles.

Such claims must be made within a reasonable time after discovering the defect.

8.3 Manufacturer’s Warranty (Commercial Guarantee)

Some Products offered on the website may benefit from a commercial or manufacturer’s warranty provided directly by the producer or brand owner.

This warranty is in addition to, and does not affect, the Customer’s statutory legal rights under Irish law.

If applicable, the conditions and duration of such a manufacturer’s warranty are specified in the Product description or enclosed in the Product packaging.

To exercise the manufacturer’s warranty, the Customer must contact the Sole Trader’s Customer Service at:

Email:contact@useveloura.com

The Sole Trader will assist the Customer in communicating with the manufacturer or authorised service provider where appropriate.

8.4 Summary of Customer Rights (Ireland)

Under the Consumer Rights Act 2022, consumers in Ireland are entitled to:

• Products that conform to the contract and function as promised;
• Free repair or replacement in case of defect;
• A refund or price reduction if the issue cannot be resolved;
• No cost for exercising these rights.

These rights exist independently of any manufacturer or extended warranty offered.

Article 9 – Personal Data Protection

9.1 Data Controller
The Sole Trader (Individual Enterprise) is the Data Controller responsible for the collection and processing of personal data obtained from its Customers in the course of commercial transactions carried out through its website.

All data processing is performed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018 applicable in Ireland.

9.2 Data Collected and Purpose of Processing
During the ordering and delivery process, the Company may collect and process the following categories of personal data:

• First name and surname;
• Delivery and billing address;
• Email address and telephone number;
• Payment information (processed securely and never fully stored by the Company);
• Order history and correspondence records.

These data are collected solely for the following purposes:

• To process and deliver orders;
• To manage the commercial relationship with the Customer;
• To comply with legal, accounting, and tax obligations;
• To perform internal statistical analyses;
• To ensure transaction security and prevent fraud.

Failure to provide the necessary data may result in the impossibility of processing the Customer’s order or request.

Personal data are retained for a maximum period of five (5) years following the termination of the contractual relationship, unless a longer period is required by law.

9.3 Data Recipients
Personal data are intended for the internal use of the Sole Trader.
However, they may be transmitted to third-party service providers strictly for the execution of services, including but not limited to:

• Delivery and logistics providers;
• Payment processing partners.

These partners act as Data Processors and are bound by confidentiality and data security obligations under the GDPR.

9.4 Rights of the Data Subject
In accordance with the GDPR and the Irish Data Protection Act 2018, Customers have the following rights regarding their personal data:

• Right of access – to obtain confirmation of whether their data are being processed and to receive a copy;
• Right to rectification – to correct inaccurate or outdated data;
• Right to erasure (“right to be forgotten”) – to request the deletion of data, except where retention is legally required;
• Right to restriction of processing – to limit the processing of their data in certain circumstances;
• Right to object – to object to the processing of their data, particularly for direct marketing purposes;
• Right to data portability – to receive their personal data in a structured, commonly used format and to transmit it to another controller;
• Right to withdraw consent – at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Customers also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority for data protection:
📍 Website: www.dataprotection.ie

9.5 Exercising Your Rights
To exercise any of these rights, the Customer may contact the Sole Trader at:

contact@useveloura.com

The request must include the Customer’s full name, postal address, and a copy of a valid identification document (front and back).
The Company will respond within 30 working days of receipt of the request.

9.6 Data Security and Confidentiality
The Sole Trader applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure, or destruction.

All payment data are processed through secure encrypted platforms (SSL encryption), and no full payment card details are stored on the Company’s servers.

Article 10 – INTELLECTUAL PROPERTY STANDARDS
This specific statement contradicts the product page, as the products sold on our website do not result in any transfer of intellectual property rights of the products sold.

Trademarks, trade names, products, software, images, videos, text messages, or, in general, any information subject to intellectual property declarations are the permanent and exclusive property of the Individual Company or its original owner. The transfer of intellectual property rights is carried out through the General Terms and Conditions.

Article 11 – FORCE MAJEURE
The individual company shall not be held liable for any obligations in the event of an accidental occurrence or any circumstance that prevents or hinders their fulfillment. The individual company shall notify the client of such an event as soon as possible.

Article 12 – DISCLAIMER OF LIABILITY
Notwithstanding any provisions stated by the Company, the Individual Company shall under no circumstances be held liable for any loss or damage arising from the improper use of the Product(s) by the Client, including, in particular, any modifications or alterations made by the Client without authorization.

Article 13 – ACCOUNT SUSPENSION – TERMINATION
The Individual Company reserves the right to suspend or restrict any client who is dissatisfied or who has violated the General Terms and Conditions or applicable legal provisions, without prejudice to any other measures the Individual Company may take.

In the event of a suspension or delay lasting ten years, the process may not be resumed thereafter, nor may a new account be requested on our website without the prior authorization of the Company in question.

Article 14 – RECORDS – EVIDENCE

However, the information recorded by the Individual Company constitutes proof of all transactions.
For each Order, or a summary thereof, an email is sent to the Client and received on our website by the Individual Company.

All communications between the Individual Company and its Client are electronically recorded and stored for five years under secure conditions. These records, maintained on our exchange platforms, contain serial numbers that ensure their reliability and durability, serving as evidence of communications, orders, payments, and transactions between our Client and the Individual Company. These records shall be presented as verified contractual evidence.

The archiving of communications, orders, order data, and issued invoices is carried out on a reliable and durable medium so as to constitute a faithful and accurate copy, in accordance with Article 1360 of the Civil Code. This information may be presented as proof of a contract.

The client shall have access to the items they need to purchase by contacting us at contact@useveloura.com

Article 15 – NULLITY AND AMENDMENT OF THE GTC
Any nullity of the provisions of the General Terms and Conditions of Sale shall be considered as not written, but shall not result in the nullity of all contractual agreements.

Any tolerance on the part of the Sole Proprietorship, or the non-application of all or part of the commitments, shall not constitute a waiver of any of the provisions of the Terms and Conditions, regardless of its frequency or duration, nor shall it give rise to any claim by the Client.

Article 16 – APPLICABLE LAW AND DISPUTE RESOLUTION
These terms and conditions are governed by French law.

In case of any difficulty, the customer service department is available to find an amicable solution.

By directly contacting a customer service department, the European Commission provides access to an online dispute resolution platform designed to collect potential consumer complaints related to online purchases. This platform refers cases to a competent national mediator. You can access the platform at the following link: hhttp://ec.europa.eu/consumers/odr/

DISPUTE – CONSUMER MEDIATION
In the event of a dispute between the Client and the Company, the matter may be settled amicably (if the Client submits a written complaint to a legal representative or, where applicable, to the customer relations department).
If no amicable agreement can be reached or no response is received within one (1) month, and if the Client qualifies under Article L.133-4 of the French Consumer Code, the Client may contact, free of charge, a competent mediator in the event of a persistent disagreement.

The list of mediators is established by the Commission for the Evaluation and Monitoring of Consumer Mediation, in accordance with Article L.615-1 of the French Consumer Code.