Privacy Policy

At UseVeloura, we are committed to protecting your privacy and respecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and make purchases with us.

1. Information We Collect

During your visit to our website and while making purchases, we may collect the following information:

  • Personal information: such as your name, email address, postal address, phone number, and payment details.

  • Browsing information: such as your IP address, browser type, pages visited, actions taken on our website, as well as the date and time of your visit.

2. Use of Information

The information we collect is used for the following purposes:

  • Order processing: we use your data to process and ship your orders, contact you if necessary, and send order confirmations.

  • Improving our services: we use data to personalize your shopping experience, enhance the quality of our products and services, and analyze website usage.

  • Marketing communications: if you have consented to receive our communications, we may use your information to send newsletters, promotions, and updates about our products and services. You may unsubscribe from marketing communications at any time.

3. Information Sharing

UseVeloura does not sell or rent your personal information to third parties. However, we may share your data with external service providers in the following cases:

  • Payment service providers: to securely process payments (credit/debit cards, PayPal, etc.).

  • Delivery services: to ship your orders, we share your address with our transport and delivery partners.

  • Legal compliance: if required by law, we may disclose your information to comply with legal obligations or respond to lawful requests from authorities.

4. Data Security

We implement technical and organizational security measures to protect your personal data against loss, unauthorized access, disclosure, or alteration.
However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

5. Cookies

Our website uses cookies to enhance your browsing experience, including remembering your preferences and improving navigation.
A cookie is a small text file stored on your device when you visit our site. You can choose to disable cookies in your browser settings, but doing so may affect certain site functionalities.

6. User Rights

In accordance with data protection regulations (particularly the General Data Protection Regulation – GDPR), you have the right to:

  • Access your personal data and request a copy of it.

  • Correct your personal information if it is inaccurate or incomplete.

  • Request deletion of your personal data in certain circumstances.

  • Restrict or object to the processing of your data.

  • File a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us by email at contact@useveloura.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with our legal or contractual obligations.
After this period, your data will be deleted or anonymized.

8. Changes to This Privacy Policy

UseVeloura reserves the right to modify this Privacy Policy at any time, particularly in response to changes in applicable laws.
Any updates will be published on this page, and the date of the latest revision will be indicated below.
We encourage you to review this policy regularly to stay informed about any updates.

9. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: contact@useveloura.com

10. WARRANTY – RETURNS – REFUNDS – CANCELLATIONS

The items offered by UseVeloura are brand new and come with a warranty against manufacturing defects. They are identical to those available in traditional retail stores and are sourced from carefully selected partner suppliers and publishers.

If a product is defective or does not match its description, the buyer has 14 business days from the date of receipt to request an exchange or refund. If the last day of this period falls on a Saturday, Sunday, or public holiday, the deadline will automatically be extended to the next business day.

Return conditions:
To be eligible for a return, the customer must return the product in its original condition, unused, and in its intact original packaging. This includes all accessories, manuals, and any accompanying documents (the product must remain in its original cellophane packaging and be accompanied by the corresponding invoice).

In the case of a defect, the buyer must send proof of the defect(s) to the following address: [address missing], including a detailed description and photos of the defects. The return must include a tracking number, and the customer must inform UseVeloura of the delivery service used.

Right of withdrawal and refund:
If the right of withdrawal is exercised, UseVeloura will fully refund all amounts paid by the customer, without any additional costs, except for the return shipping expenses, which are the buyer’s responsibility. The refund will be processed within 14 business days after receipt of the returned items.

Exclusion from the return policy:
Customized or made-to-order products cannot be returned or refunded. They are not covered by our return policy.

The customer is responsible for the shipping costs of returning the items to our warehouse in Ireland.

The return address and further information will be provided by email. Refunds will be processed within 14 days after receipt of the returned package. Cash-on-delivery (COD) orders will not be accepted under any circumstances.

How long does it take to receive a refund?
Refunds generally take between 7 and 14 business days, but this may vary depending on the payment method and financial institution.

How can I return a product?
To return an item, each order must be accompanied by the return form and sent by email together with a photo of the item.

Contact: contact@useveloura.com

Address: [Your full address]